Managing Challenging Behaviour

Overview

The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviours in a variety of different workplaces.

Who is Managing Challenging Behaviour aimed at?

Anyone who requires the skills to deal with challenging/aggressive behaviours in the organisation.

Course Length

1 day

Learning Outcomes

At the end of a typical 1 day course participants will:

• Understand the reasons why we may encounter conflict in the workplace
• Understand the difference between risk assessment and risk management
• Understand and compare models of behaviour in relation to conflict
• Acquire  simple and effective strategies for creating and maintaining safe working practices and environments